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Managing Conflict
Why This Training?
Many employees have to face increasing levels of anger and aggression in the course of their duties, which means that conflict management skills are essential. This highly practical training equips participants with such skills to cope more effectively when conflict arises, and also be able to reduce the likelihood of it occurring in the first place.
This training can be delivered as a half-day seminar, one-day, or two-day training course. Feel free to discuss by calling (01926) 856746 or email.
Course Content
- Triggers which can provoke conflict
- How to recognise warning signals and avoid triggering conflict - Delivering bad news
- How to tell people things they don't want to hear - Interpersonal skills that earn attention, co-operation and trust
- How to develop rapport and prevent conflict arising - Non-verbal behaviour which influences communication
- Understanding the effect of body language and using it constructively - Negotiating to reach resolution
- How to build agreement and how to be prepared - Dealing with people you can't stand
- How best to respond to those character types who push your buttons - Tactics for responding to aggressive behaviour
- How to defuse a potentially explosive situation and still be assertive - Taking the learning into the real world
- Applying the strategies & techniques to situations in the future and learning form others' experiences
Course Presenter - Peter Delves
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Peter has been supporting organisations and individuals in the areas of conflict management, influencing and managing employee stress over for 10 years. He is a Member of the Chartered Institute of Personnel & Development and Master Practitioner of NLP. Peter brings a depth of knowledge to his training courses which have a reputation for being highly participative, thought-provoking and fun. |
Who will benefit
The training course is suitable for anyone wishing to develop their influencing and negotiating skills.
How to book a course
Our corporate courses are commissioned by organisations for "in-house" training. The course calendar gives details of our open courses only. If you would like a quote for delivering this course in house, please feel free to email us or call (01926) 856746.